PUBLIC SECTOR

Government departments, regulatory bodies, crown corporations, and agencies are now facing significant pressure to improve their operations and produce innovative solutions to social problems. As these institutions are major source of support for Canadians, the social benefits of even simple public sector improvements require a double focus on reducing inefficiencies and maximizing the reach and impact of public services.

YCG provides consulting services to public sector clients and their stakeholders across Canada, assisting them with strategic planning, process improvement, and project management support. Over the years, our public sector clients have included government agencies, departmental organizations, municipalities, educational institutions, crown corporations, and universities.

We conduct in-depth research and analysis to develop tailored solutions for our public sector clients, helping them achieve lasting improvements in service delivery and operational performance.

HOW DO WE IMPROVE PUBLIC SECTOR SERVICES?
  • Evaluate and optimize project support solutions
  • Assess and improve workflow processes
  • Organize and upgrade information infrastructure
HOW DO WE DEVELOP CUSTOMER STRATEGY FOR PUBLIC SECTOR PROVIDERS?
  • Develop organizational change and communications plans
  • Optimize capital asset management
  • Measure and analyze service delivery
  • Develop leadership KPIs
  • Review and align employee service incentives